Whilst our Service Desk team are highly capable from a technical perspective we pride ourselves on the personal approach helping work through issues in a calm and controlled manner to ensure a friendly approach to our service delivery.
All support tickets are logged in to our Enterprise class IT Service Management system to provide full traceability for the IT Support we deliver. ITSL’s Service Desk is a 24/7/365 manned operation with highly accredited Microsoft and Cisco engineers.
Our IT Support can be included within a fully managed IT Services solution.
Our proactive support is based on a foundation of excellent service quality supported by continuous improvement programmes to deliver real benefits to our customers.
We work closely with all our customers whether they are small or large to provide insightful ideas and solutions to common business challenges helping to align your IT strategy to your business goals. We believe passionately about building positive and enduring relationships with our customers to become your trusted long-term IT partner.
Should you be unsure about your current IT systems, we can offer a healthcheck of your IT and Telephony infrastructure and based on the outcome, provide an objective quote for any outstanding work and/or hardware we feel would be of benefit.
If you don’t want to get involved with the technicalities of a lengthy contract or probably only need our services for a specific period, we are flexible in our daily consultancy rates. This would suit one off projects, or where a need arises to fill positions temporarily.